This is my last project in MBC (Middle east Broadcasting Centre) developed for our IT/Engineering Service Desk. Our Service Desk is currently using a solution from Computer Associates (CA) called Unicenter Service Desk. This is a very successful product of CA but it’s usability experience is very bad.
As a quick solution myself and my team member Mr. Salih Abdul Rahman decided to use Sharepoint 2007 as front end for Service Desk. we had brain storming sessions…..&….. finally we explored Webservices provided by CA which was very helpful to incorporate with MOSS. so we developed all the forms and views using ASP.NET and made User controls and incorporated with sharepoint using smartpart. also created some graphics work(Sharepoint master page) to make the Usability experience much easier and richer. below is the screenshot of our SD Portal.
This is a pure sharepoint site which is highly customized to integrate CA Service Desk application functionalities.
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Technologies Used
User Controls : Visual Studio 2008 (ASP.NET .ascx)
Business Logis : XML Webservices
MOSS Integration : Smart Part
Scripts : Jquery, CSS
Database: SQl Server 2005
User interface design : Adobe Photoshop , Microsoft Expression
